Phone = (0911) 184 2739
E-Mail = support@palicomp.co.uk
In All Communication Please State Your Internal Palicomp Reference Number. This Is In The Sales E-Mails And/Or Hand Written In Black Marker On Top Of The Box EG – PAL12
(Call costs correct at date of publication (24/11/06)) <Calls Cost 75p/Min>
Hours of business : 9:00AM – 21:00PM
Palicomp Ltd, 81 Cobbs Lane, Hough, Crewe, Cheshire, CW2 5JL
7 DAY FREE COLLECT & RETURN WARRANTY
If within 7 days of signing for the item, a fault is reported and logged at our support department (0911) 184 2739, and we cannot help over the phone, then we will arrange a FREE OF CHARGE collection at a time and address convenient for you (9-5). The PC will then be brought back to Palicomp Ltd the following day to resolve the issue, This is done usually within 3 working days. We will also then send the item back out FREE OF CHARGE on a next working day delivery.
12 MONTH RETURN TO BASE WARRANTY
The start date of the 12 month return to base warranty is the date that you sign for the item from our courier. If a hardware fault occurs with the PC within this time, then you will need to contact our support department (0911) 184 2739, we will help try and diagnose the problem over the phone, if this cannot be done then you will need to send the unit back to us at the above address via any recorded method. Please note that we are an internet based mail order company so do not have the usual shop facilitys to bring back/collect items. The customer is responsible for all carriage charges on this warranty. If the problem turns out to be not related to hardware failure (i.e. software/conflict issue) then this is chargeable before the return of the unit.
Components
Minimum of 12 months return to base warranty. Please call (0911) 184 2739 or e-mail support@palicomp.co.uk and request an RMA number if a fault occurs. We will then let you know what warranty is with the items, as some items come with an end user manufactures warranty that does not involve Palicomp.
TFT's
Usually all have a 3 year end user warranty, please call (0911) 184 2739 or contact support@palicomp.co.uk for contact numbers for various manufactures. All TFT manufactures deal direct with the end user and are very friendly in arranging a replacement.
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