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1. Obtain an RMA Number
In all circumstances you must e-mail us with as much information as possible on your fault. To do this you will need to contact our Helpdesk Dept. They will then issue you with your Returns Number (RMA Number) - used for internal administration purposes - write this number down as you will need it for future reference. Our Returns Manager can be contacted by E-Mail on the following address :~ support@palicomp.co.uk
2. Obtain a Returns Form
After you have had a response from our Helpdesk Dept, you will need to fill out an official Palicomp Returns Form. Most customers have Microsoft Excel and can click on the link below to open up the form. Alternatively you can request a copy via e-mail (again at the above E-Mail address).
**** MICROSOFT EXCEL VERSION OF RETURNS FORM ****
3. Fill in as much information as possible
Please take your time with the returns form as mistakes on this can cause delays at our end. The most important section is to describe your fault as accurately as possible. Don't forget to read the terms and conditions at the foot of the form and to also sign it.
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